Returns & Exchanges

Every Superbloom piece is wheel-thrown, hand-carved, and hand-painted in small batches. Because each piece is made by hand, slight variations in glaze, color, pattern, and shape are normal and are not considered defects. Unless a piece is damaged in transit, all sales all final.

Damaged or defective items

I pack every order carefully, but breakage in transit can happen. If your piece arrives broken, chipped, cracked, or otherwise defective:

• Email superbloompottery@gmail.com within 7 days of delivery.

• Include your order number and clear photos of the damaged piece and the packaging.

• Please keep all packaging and broken pieces until your claim is resolved.

Once I’ve reviewed your photos, I’ll offer a replacement (if the piece can be remade or I have a similar one) or a full refund, including shipping. Because of scams with AI generated photos and shipping company policies, you may need to send the broken piece back.

Cancellations

If you need to cancel an order, email me within 2 hours of purchasing. After that, I may have already started packing or shipping it.

Wrong address or lost packages

Please double-check your shipping address at checkout. If a package is lost in transit, contact me and I’ll work with the carrier to resolve it. I can’t reissue orders shipped to an incorrect address provided at checkout.

Questions?

Email superbloompottery@gamil.com and I’ll get back to you within 2 business days.